Frequently Asked Questions

• Clear bags no larger than 12" x 12" x 6" and a small clutch no larger than 6" x 9"
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon ziplock bag
• Water – up to 1 gallon in a factory sealed or empty bottle

• Large or oversized bags, including luggage, duffel bags or backpacks
• Any bag larger than 12" x 12" x 6" will not be permitted. Any bag larger than a clutch MUST BE CLEAR and fit within the specified dimensions
• Chairs / Lawn Chairs (soft seating pads without a hard frame are okay)
• Aerosol products/cans including spray sunscreen
• Alcohol or beverages other than a sealed (not frozen) bottle of water up to 1 gallon
• Animals (Service animals are permitted - find all information about service animals here)
• Any item deemed to be dangerous by the Venue General Manager or Law Enforcement Officers
• Balloons of any kind
• Balls or Frisbees including inflatable items
• Banners
• Blankets larger than 6’x 6’
• Bota bags
• Coolers, including soft-sided cooler bags
• Costumes that resemble public safety uniforms (police, SWAT, fire, security or medical) in any way
• Drones, remote-controlled aircraft, toys
• Eye drops
• Fireworks
• Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia
• Gas masks
• Glass containers of any kind
• Glow sticks
• Illegal drugs/substances
• Large chains or spiked jewelry
• Laptops/tablets
• Laser pointers and air horns
• LED gloves or LED microlights used for light shows
• Liquid makeup
• Markers, pens or spray paint
• Massagers
• Musical instruments
• Offensive clothing
• Over-the-counter medication if not in its original packaging
• Pacifiers
• Professional photo, video, or audio recording equipment including video cameras and Go Pros or action cameras (no detachable lenses, tripods, big zooms or commercial-use rigs)
• Selfie sticks
• Signs larger than 8.5”x11” *size may be subject to change
• Stickers, flyers
• Strollers, baby carriers or wagons
• Stuffed animals or dolls
• Tents
• Umbrellas
• Unsealed tampons or pads (upon entry)
• Weapons, sharp objects or weapon accessories of any kind, real or fictional (including whips, lightsabers, pocketknives, pepper spray, fake weapons/props, toy weapons, etc.)
• Wind chairs, inflatable furniture of any kind

The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our social pages for any changes.

Yes! Shoreline Amphitheatre's main phone number is 650-967-3000. Calls are answered for limited hours on weekdays and on show days.

The Box Office phone number is 650-623-3053. Calls are only answered on days Box Office is open.

Find that coveted merch at our Concert Gear booths located at Plazas Left & Right. For Festival shows, there will be merchandise located throughout the venue.

Shoreline Amphitheatre is a cash-free venue. If you arrive without a debit or credit card, head to the guest services booth and they’ll exchange cash for card (for free).

We kindly ask that you leave the camping gear at home and refrain from overnight parking.

No tailgating is allowed here at Shoreline Amphitheatre. Save the party for inside!

Shoreline Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.

No ATMs are onsite as the venue is completely cashless.  One cash to card machine is available just inside the main gates next to the Info Booth.

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist. Policy may change on a show by show basis.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. 

• 10/19 - Matt Rife - No cell phones, texting, photo, video or recording devices of any kind during the show. Failure to adhere will result in ejection. Thank you for your cooperation.

You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy and read our website for a list of what you can and cannot bring.

In the event of an emergency while on site Rock Medicine has trained paramedics to assist with any medical issues. Rock Med is located in the left plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.

Shoreline Amphitheatre has lawn chairs available for rental for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click here.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

The Shoreline Amphitheatre Box Office is open from 10am-2pm every Wednesday and Saturday (including show days).

On show days not occurring on Wednesday or Saturday, the Box Office opens at 12pm.

All of our events are all ages unless stated otherwise on the event ticketing page. Children 2 and under do not require a ticket, but must sit on a parent's lap if in reserved seating.

You can usually roll up 60-120 minutes before showtime, but check your specific event page for exact timings.

Will call tickets are available for pickup at the box office, between both main entry gates. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. Typically these tickets are not available for pickup until doors open on the day of the event. If your tickets/passes are not in will call, please reach out to your point of contact directly. The box office cannot contact any member of the tour for you.

Your phone is your ticket! Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets here.

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information.

Re-entry is not permitted at Shoreline Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Shoreline Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, please contact our Premium Seating Department at 650-623-3046. Premium Seating sells all VIP boxes at the venue that can accommodate larger parties than the standard ticket limit.

Parking lots typically open an hour before the scheduled gate time. General admission parking comes with your ticket. If you want a shorter walk to the venue, an easier exit or oversized parking, check out our Premier Parking options.

Drop-off & pick-up (including taxis, limousines, Uber and other rideshare services) are only allowed in the marked, designated zone on Amphitheatre Parkway, directly across the pedestrian path into the venue. Please listen to the traffic personnel they are there to help expedite the process.

There is limited public transportation to Shoreline Amphitheatre. If you're taking Caltrain, the closest stop is Mountain View station, located 2.5 miles from the venue.

Buses are considered an oversized vehicle – oversized vehicle parking is located in Lot C and requires the purchase of an oversized parking space. Buses and limos that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Mountain View Police Department will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

Bike racks are located between C1 and C2 parking Lots. All bikes must be removed by the end of the event. Shoreline Amphitheatre is not responsible for lost or stolen bicycles.

Are you the responsible fan tonight? Please visit the designated driver booth located inside of North gate in the lower right plaza and you can enjoy free fountain sodas for the night at any of our drink concessions.

Shoreline Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know. For more questions, or information not mentioned at the link below, don't hesitate to get in touch with us at 650-967-3000 Monday-Friday from 10am-4pm or ShorelineBoxOffice@LiveNation.com. 

Learn about our accessibility options here. 

Assistive Listening Devices (ALDs) technology in Shoreline Amphitheatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the guest information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store
• Connect to the audio channel in the app 
• Enjoy the show! 
• Using this app will work in any area of Shoreline Amphitheatre

If you need an assisted listening device, call us at least two days before the event on 650-967-3000 and we’ll sort it out for you.

There’s accessible parking in both C & D lots. Let the parking staff know that you need accessible parking and they will direct you to these lots. You need to have an accessible placard in order to park, please be advised that parking is limited. Overflow parking is available in Lot A off of Shoreline Blvd. Transportation will be available to assist those with accessible needs to the main entrance. The Accessibility Shuttle pick-up and drop-off zone is located in the northwest corner of Lot A, near the Shoreline Blvd & Bill Graham Pkwy/North Road intersection.