Accessibility
Whatever your needs, let us know how we can help.
Shoreline Amphitheatre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, don't hesitate to get in touch with us at 650-967-3000 Monday-Friday from 10am-4pm or ShorelineBoxOffice@LiveNation.com.
Arrival & Accessible entrances: All our entrances to Shoreline Amphitheatre are fully accessible.
Restrooms: All our restrooms at Shoreline Amphitheatre are accessible. Restrooms are located in both plazas and at the top of the lawn.
Ticketing: Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
Accessible Parking: There’s accessible parking in both C & D lots. Let the parking staff know that you need accessible parking and they will direct you to these lots. You need to have an accessible placard in order to park, please be advised that parking is limited. Overflow parking is available in Lot A off of Shoreline Blvd. Transportation will be available to assist those with accessible needs to the main entrance. The Accessibility Shuttle pick-up and drop-off zone is located in the northwest corner of Lot A, near the Shoreline Blvd & Bill Graham Pkwy/North Road intersection.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. If you need assistance with medication, we have Rock Med onsite to help.
Dietary needs: Shoreline Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. Guests are allowed to bring in outside food in a clear, 1 gallon Ziploc bag.
Service Animals: At Shoreline Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Sign Language Interpretation: Shoreline Amphitheatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Please make your request by phone at 650-967-3000 or by email at ShorelineBoxOffice@LiveNation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. Accommodations will be made in or around the same section as the purchased ticket. You’ll pick up your tickets at Will Call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.
Assistive Listening Devices: Assistive Listening Devices (ALDs) technology in Shoreline Amphitheatre is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the guest information booth to get a receiver. A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.
- Connect to Wi-Fi network Free_Fan_Wifi
- Download the Listen Everywhere app via the App Store
- Connect to the audio channel in the app
- Enjoy the show!
- Using this app will work in any area of Shoreline Amphitheatre
If you need an assisted listening device, call us at least two days before the event on 650-967-3000 and we’ll sort it out for you.
Mobility Storage: Shoreline Amphitheatre will store mobility devices as close as possible to your seats when not in use. Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.
If you have any questions or need more help, we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Box Office Windows # 4 & 7.
Sensory Bags: Shoreline Amphitheatre is a KultureCity Certified Sensory Inclusive Venue. Please visit our Information Booth for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Information Booth, located in the center plaza between the main entrance gates. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more! For more information, please click HERE.
Unexpected Needs: If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.