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Accessibility

Whatever your needs, let us know how we can help.

BEFORE THE EVENT

TICKETS You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.

INTERPRETER REQUESTS If you need an interpreter for an event, call us at least two weeks ahead of time at 650-967-3000 and we’ll arrange one for you. You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.

HEARING DEVICES If you need an assisted listening device, call us at least two days before the event at 650-967-3000 and we’ll sort it out for you.

UNEXPECTED NEEDS If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

ON THE DAY

PARKING There’s accessible parking in both C & D lots. If you need accessible parking, parking staff will direct you. You won’t need an accessible placard, just be aware that space is limited. Overflow ADA parking is available in Lot A off of Shoreline Blvd. Transportation will be available to assist those with ADA needs to the main entrance. The Accessibility Shuttle pick-up and drop-off zone is located in the northwest corner of Lot A, near the Shoreline Blvd & Bill Graham Pkwy/North Road intersection. If you don’t absolutely need accessible parking, please use the general lots.

AT THE VENUE If you have any questions or need more help, we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Box Office Windows # 4 & 7. The Box Office sales windows, all venue bathrooms, concession stands, and merchandise stands are accessible.

SERVICE DOGS Only registered working dogs are allowed inside the venue during events. In line with ADA’s guidelines, a service dog is individually trained to perform tasks directly related to a person’s disability. Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash. If you can’t use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.